Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to services provided by Electrodata Soft Technology Pvt. Ltd. ("Electrodatasoft"). As a service-based company, we focus on delivering software solutions, consulting, and professional services.

2. Service-Based Nature

Our services include software solutions, consulting, and professional services. Once services are delivered or access is provided, we are committed to customer satisfaction and will work with you to resolve any issues that may arise.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe
• Technical Issues: If critical technical issues prevent the use of our software and cannot be resolved within a reasonable time
• Contract Breach: If we materially breach the terms of our service agreement
• Cancellation Before Commencement: If you cancel before work has begun (subject to cancellation fees)

4. Non-Refundable Services

The following are generally non-refundable:

• Consulting services already rendered
• Custom software development work already completed
• Training sessions already conducted
• License fees for software already accessed or used
• Third-party costs incurred on your behalf

5. Refund Request Process

To request a refund:

1. Contact us at [email protected] within 30 days of the issue occurring
2. Provide your order/contract number and detailed description of the issue
3. Include any relevant documentation or evidence
4. Our team will review your request within 7-10 business days
5. If approved, refunds will be credited within 14-21 business days

6. Partial Refunds

In some cases, only partial refunds may be granted:

• When some services have been delivered but others have not
• For early termination of ongoing service contracts
• When custom development work is partially completed

7. Cancellation Policy

Cancellation terms vary by service type:

• Before Work Begins: Full refund minus 10% administrative fee
• During Project: Charges for work completed plus cancellation fee as per contract
• Subscription Services: Cancel anytime; no refund for current billing period

8. Dispute Resolution

If you are dissatisfied with our response to your refund request, we encourage you to contact our senior management team to discuss the matter further. We are committed to finding a fair resolution.

9. Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy: